A To-Go Specialist’s primary responsibility is to efficiently and accurately handle all aspects of the restaurant’s takeout and delivery business to ensure a seamless experience for customers. Exceptional customer service skills, attention to detail, and ability to work in a fast-paced environment are crucial for success in this role.
Typical responsibilities:
- Receive, process, and manage takeout and delivery orders from various platforms, including phone calls, online orders, and 3rd-party delivery services.
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- Provide excellent customer service by answering inquiries, offering menu recommendations, and addressing any concerns or issues that arise.
- Accurately input orders into the restaurant’s point-of-sale (POS) system and verify order details to ensure correct items, quantities, and special requests. Coordinate with the kitchen staff to ensure timely order preparation and packaging.
- Carefully assemble and package orders to maintain food quality and presentation standards. Pay attention to proper packaging techniques to avoid spills, leaks, or damage during transportation.
- Coordinate with delivery drivers or third-party delivery services to ensure prompt and efficient order deliveries. Provide accurate delivery instructions and address any issues that may arise during the delivery process.
- Process payments for takeout orders, including cash, credit/debit cards, and digital (tap, phone) payment methods. Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
- Maintain a clean and organized work area, including the takeout counter, packaging station, and storage areas. Adhere to food safety and hygiene standards.
- Stay updated on the restaurant’s menu items, ingredients, and specials to effectively communicate with customers and provide accurate information and recommendations.
- Identify opportunities to upsell additional menu items, beverages, or promotions to increase sales and enhance the customer experience.